*I totally understand this but I just hope na *only* certified medical staffs like nurses and doctors can view it, not the volunteers na hindi ko naman din kilala so start with.*
I went to RITM last Friday to have my CD4 count and refill of meds. Nothing much new with them aside from the topsy-turvy process they are implementing. They don’t have the right and proper system in accommodating patients, they even proposed a ‘scheduled’ trip when requesting for CD4 test, which is not really effective. They also implemented a number system, just like those of a bank. When the number of patients are at large with the addition of the staff, the small ARG clinic is not at a crowd. There are also some staffs that are quite new to me.
I’m just wondering if ‘charts’ are confidential to an extent that even the owner can’t view it? I’m trying to view my chart for the results of my past tests when this new staff said ‘hindi pwede tingnan’ – ‘you can’t see those’. I was like… Hello that’s my chart and I think I have the right to view it? I’m not really sure if there’s an unsaid rule about a patient can’t check his chart thingy. I f that’s the case, I just hope that only medical professionals see it and if the rule is exercised it is consistent. Staffs are now masungit and aburido which is bit annoying.
One thing I noticed was their file management system. Their system is really prone to file and pertinent paper loss. Documents like Philhealth papers are too much important to get lost.
I understand that cases are increasing so much and it causes difficulty in handling the situation, this is a great opportunity for process improvement. They don’t have to do it overnight but I hope they have the initiative of gradually doing it.
They all changed overtime after transferring the ARG clinic to that location and when they substituted a different nurse for Ate Ana.
With these issues I have told and the lurking anomaly with the staff who disclosed a fellow poz guy’s status publicly on Twitter… I think I’m leaning towards transferring to a different health institution or perhaps hoping they’ll realize what needs to be done and act on it.
The exclusivity of the RITM as a treatment hub is slowly deteriorating.